Privacy Policy


This privacy policy applies to any collection and processing of personal data carried out:

(i) when you interact with the website WWW.TAILSANDTHEUNEXPECTED.COM operated and owned by Tails and the Unexpected Ltd, Unexpected House, 10 Victoria Road, Penarth, Vale of Glamorgan, CF643EF, United Kingdom;

(ii) when you purchase a product or request other services from Tails and the Unexpected Ltd, including when you contact our customer service;

(iii) when we communicate with you as part of our marketing activities.

By accessing and using the Site or otherwise providing us with your personal data you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Privacy Policy.


The following terms shall have the following meaning: “the company”, “we”, “our” or “us” means Tails and the Unexpected Ltd., “the site” means WWW.TAILSANDTHEUNEXPECTED.COM, “customer" means the customer of the company, “contract" means any contract for the sale of goods by the company to the customer.

Data Controller

The controller of the data that are collected when you use WWW.TAILSANDTHEUNEXPECTED.COM is:

Tails and the Unexpected Ltd.
Unexpected House
10 Victoria Road
Vale of Glamorgan
CF64 3EF
United Kingdom


Anonymised information is collected when you visit the Site in order to improve our service and security. It includes IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system. This information is collected using cookies. A cookie is an anonymised piece of information that is stored on your computer via your web browser. You can delete cookies in your web browser settings. If you choose not to allow cookies you may still use all of the features of our website including the ability to purchase items. For more information on cookies and how to disable them consult the Information Commissioner’s Office.


If you place an order with us we need to hold non-sensitive information so that we can process your order. This volunteered information includes your name, email address, phone numbers, home address and shipping address(es). We may give your telephone number to our courier solely for the purpose of the delivery of your goods. Credit/debit card billing information is held by our payment service provider's secure systems in an encrypted format. Their system is fully PCI compliant and uses the trusted industry standard 3D security protocol. This information is accessible to The Company in anonymised form.

Marketing Communication

We may use your email address to send you our e-newsletter, but only with your prior express permission. The personal data involved in this communication may include previous purchases made or previous marketing emails opened. We will never pass on your details to third parties without your permission.

Legal Basis

The processing of your personal data is necessary for performance of a contract with you or in order to take steps prior to entering into a contract with you at your request (Article 6, 1., (b) of the GDPR, as of 25 May 2018). Where your specific consent is required to the processing of your personal data this is based on such consent (Article 6, 1., (a) of the GDPR, as of 25 May 2018).

Data Subject's Rights

Following the completion of any contracts you have the right to be forgotten. Please contact us in writing and we will erase all data directly held without undue delay.